Return Policy for Magnetic Memory Pros

Effective Date: March 3, 2025

1. Introduction

At Magnetic Memory Pros, we specialize in creating personalized photo magnets tailored to your unique preferences. Due to the customized nature of our products, specific return and refund policies apply.

2. Non-Returnable Items

All personalized products, including custom photo magnets, are made-to-order based on the photos and specifications you provide. Consequently, these items cannot be returned or refunded once production has commenced. This policy is in place because personalized items are uniquely crafted for each customer and cannot be resold or repurposed.

3. Exceptions to the No-Return Policy

We stand by the quality of our products and services. Exceptions to our no-return policy include:

  • Defective or Damaged Items: If your custom magnet arrives damaged or exhibits a manufacturing defect, please contact us within 14 days of receipt. We will assess the issue and, if verified, offer a replacement or refund.

  • Errors on Our Part: In the event that we make an error in the customization (e.g., incorrect spelling or design different from the approved proof), please notify us within 14 days. We will correct the mistake and send a replacement at no additional cost.

4. How to Report an Issue

To report a defect, damage, or customization error:

  • Contact Us: Email our customer service team at support@magneticmemorypros.com with your order number and a detailed description of the issue.

  • Provide Evidence: Attach clear photos of the defective or incorrect item to your email to assist us in assessing the problem.

5. Quality Assurance

To minimize potential issues:

  • Review Customization Details: Ensure all customization details are correct before finalizing your order.

  • Quality Checks: Our team conducts thorough quality checks before shipping to ensure your product meets our high standards.

6. Contact Information

For questions or concerns regarding our return policy, please reach out to us at:

By placing an order with Magnetic Memory Pros, you acknowledge and agree to this return policy.